Cancellation & Refund

Please note: For returning the damaged products/medicines or requesting a replacement/refund, a video opening the package & medicines and verbally speaking the current date and time (mandatory) is required. Without this, no requests will be approved. Kindly send this video within 2 days of delivery of the package on our WhatsApp number +91-9910672020.

Returns are acceptable with replacement of the products within 2 days of receipt of delivery of the product. However, returns are limited to following cases:

1. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Sushruta team at +91-9910672020 or email us at info@sushruta.com , we will send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products via courier services.
2. In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Sushruta team at +91-9910672020 or email us at info@sushruta.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.

CANCELLATION

Cancellations are allowed without any question asked. However, it is allowed only till the time product is not shipped from our clinic. Please contact our Sushruta team at +91-9910672020 or email us at info@sushruta.com immediately to assist you in cancellation of the order.

REFUND

We will initiate your refund within 3 working days of our confirmation after we receive the damaged/incorrect products back to our clinic. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.

Please note: For returning the damaged products/medicines or requesting a replacement/refund, a video opening the packaged medicines and verbally speaking the current date and time in that video is mandatory. Without this, no requests will be approved.

*Sushruta Ayurvedic Therapy Center reserves the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.

*In case of a technical glitch while placing the order, Sushruta Ayurvedic Therapy Center reserves all rights in its sole discretion to cancel or reject an order.

* Sushruta Ayurvedic Therapy Center deserves all rights to reject any orders placed without assigning any reason.